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Austram Hardware Telescoping Ladder

  • What do I do if my ladder gets wet?
    Please be sure the ladder is completely dry before using the ladder.
  • How can I clean the ladder?
    In order to keep your ladder functioning properly, it is very important to keep the stiles clean and free from any paint or debris. To clean the ladder we recommend using furniture wipes or rubbing alcohol to clean the stiles and rungs (do NOT use a mineral or oil based cleaner). You can also use an air gun or a can of air to spray the dust and dirty off the ladder and thumb tab area.
  • Are the Austram Ladders certified for safety?
    Yes. Our Austram telescoping ladders are certified making them the safest telescoping ladders on the market.
  • Best contact?
    Please fill the contact form below.
  • What is the difference between Reach Height and Ladder Height?
    Ladder Height is the distance from the very base of the ladder to the top rung. It is the nominal height of the ladder. Reach Height represents the average maximum height you can achieve when standing at the highest rung within the safety range (if you are taller than average you will have a higher reach height).
  • What can I lubricate my ladder with?
    We recommend: lubricate your ladder with a dry silicone spray. DO NOT lubricate your ladder with a petroleum based product like WD40.
  • Can the telescoping ladders extend and be used at less than their maximum height?
    Yes, one of the key features of Austram Ladder is the Individual Rung Locking Capability. Individual Rung Locking allows the user to extend and lock each rung individually as needed which gives the ability to use the ladder at any height between it’s fully retracted position and it’s fully extended position.
  • How should I store my ladder?
    In an upright position in a cool, dry storage space. Avoid leaving the ladder outside for extended periods of time.

Warranty

LIMITED WARRANTY

TWTC., warrants our “Austram Products” to be free from defects in materials or workmanship for a period of 6 months for our telescoping ladders from the original date of purchase.  This warranty does not apply to any damage resulting from shipping, abuse, abnormal usage, usage beyond normal wear and tear, misuse, and any alterations to the product.

This limited warranty does not cover ‘wear and tear’ items that should be maintained/replaced by the customer during normal usage.

It is the user’s responsibility to ensure that the product is used in accordance with the manufacturer’s guidelines detailed in the labels on the product and the instruction manual supplied with the product, failure to do so will invalidate the warranty.

In the event of any defect, which shall be determined by TWTC this product will be repaired or replaced at TWTC option without charge. option shall be the company’s only obligation with respect to defects in this product. A receipt is required to validate your warranty.  The obligation to repair or replace this product at TWTC option shall be the company’s only obligation with respect to defects in this product. To affect this warranty the product must be returned, PREPAID, together with the sales receipt or other proof of purchase.

PRIOR AUTHROIZATION FROM TWTC IS REQUIRED FOR ALL RETURNS. 
 

TWTC will have no liability for any consequential, incidental, or special damages arising out of the use of the product or any defect in the product or otherwise except to the extent that this limitation is precluded by applicable law.

 

This limited warranty, states the full obligation of TWTC, specifically excludes all implied warranties including but not limited to the implied warranties of fitness for a particular purpose but not merchantability

PRODUCTION CODE AND MODEL NUMBER

The production code and model number can be found on the label on the back of the ladder. The production code appears below the model number and above the QC.

Contact Us

If you are looking for more information or have a specific question feel free to contact us today. If you already own a ladder, please include the production code.

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© 2023 by Austram. All Rights Reserved.

1401 Brickell Ave. #540

Miami, FL 33131

Austram is a subsidiary of The World Trade Corp.
www.theworldtradecorp.com

 

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